"Bed sheets are dirty and there are spots of dust . The rooms are smelly. Furthermore, it has a lot of bugs. They took my towel and did not return it back. WIFI connection was poor. The cleaning of rooms was not proper. Finally, we’ve been in another shangri-la branch in different countries and this was the worst branch."

"فندق رائع لكن ما عكر صفو الإقامة فيه هو تعامل موظف الاستقبال المدعو عبدالله فلسطيني الجنسية، فأنا احذر العائلات الخليجية عموما والسعودية خصوصا بعدم التعامل معه فهو إنسان غير صادق في التعامل."