Find all hotels by Independent in Kampung Merbau

"The rooms were average, but several maintenance issues were noticeable. There were broken tiles and a damaged health faucet in the bathroom. The room also lacked convenient features such as a USB charging port or an international power socket. Additionally, the water fountain and the surrounding area in the backyard were poorly maintained. Overall, it did not feel like good value for money. "

"The cups, bowls and plates in the apartment looked dusty. There was no hot water in 1 of the shared bathroom. The notice showed need to wait 30 minutes for hot water. It’s not sustainable if we keep the water running more than 30 minutes. The sliding glass door couldn’t be locked. The floor was dusty."

"Nice hotel, very strategically located. The restaurant has variety food to cater for all. Word of caution for the Biryani served at adjacent joint. The egg they give you is really bad."

"The staff were very friendly and welcoming, especially the young man at reception during check-in and the breakfast restaurant manager. However, the overall experience was average. The room for two was quite small and rather dark, although it was clean and nicely maintained. The bathroom is in the typical Malaysian style, so after showering the whole floor becomes wet. A floor squeegee would really help. The towels had visible stains, which was disappointing. In the restaurant, many of the chair covers were stained. Breakfast options were limited for a European guest – mostly toast and beans. I tried some of the local dishes, but they felt too heavy for breakfast. On a positive note, the samosas and spring rolls were very good. Overall, it was an okay stay, but there is room for improvement. "

"Wonderful house, excellent service, good food (if anything, the portions were too generous). The gardens are the highlight, flower borders, etc - much nicer version of England compared to the original. Development encroaching in the valley, but there isn’t much the hotel can do about that I suppose. "

"The room was clean and functional with a comfortable bed. While the room had a kitchen area, sink and microwave, there were just two cups, one bowl and one plate. There were no glasses in the room or bathroom. The room had limited soft furnishings and with a tiled floor was echoey. The whole building was similar with the biggest issue being noise from other guests, those above us must have rearranged the furniture several times a day. Also, noise echoed down the corridor. Breakfast was average at best. Overall, a clean, spacious, functional room but basic. It felt like a UK university halls of residence, just bigger and with an en-suite. Good place if you are on a budget."

"The overall cleanliness of the room was below acceptable standards. The furniture was poorly maintained and felt outdated, as if sourced from second-hand stores many years ago. The in-room safe was not functioning properly. Breakfast was extremely disappointing. The food was cold, the selection was very limited, and birds were eating directly from the buffet tables, which raised serious hygiene concerns. We dined at three different restaurants during our stay, and the food quality was consistently low. The professionalism of the service staff was also lacking. On one occasion, I observed staff carrying food with their thumbs inside the bowls, directly touching the food. Service was difficult due to communication issues. Several waiters avoided eye contact when we tried to request items, and some did not speak English, making basic interactions challenging. The only positive aspect of this hotel is its beautiful location and breathtaking landscape. Unfortunately, this alone does not compensate for the poor standards in cleanliness, food quality, and service. I cannot recommend this hotel."

"Staff is very helpful. Service "call" bell is not working but staff is responsive to whatsapp. Staff even help us find a workshop to come to assist us when we had a flat tire during check out."