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"The staff are well trained, attentive, helpful and very polite. Excellent service. Hands down"

"Great hotel and so close to Universal, will definitely be staying at this hotel again."

"Great place"

"Experience was great, but the facility is ridiculously crowded at all times. But compared to the insane number of guests, the rooms were quiet and undisturbed. "

"The Centara Grand Osaka is located in a safe and well-heeled neighborhood and it is within walking distance of Namba station where you will find the coolest cafes, restaurants, and fashion brands. This beautiful property features luxury rooms that are modern and minimalistic design. Great check in experience. Friendly, polite and professional staff at the reception and concierge desk. Miku was also very helpful, pleasant and professional. The room and the entire hotel is very clean. The king size bed is comfortable. Thank you for a wonderful stay!!"

"Super friendly and helpful. Got public bathroom and location is just great. Has underpass in front of the hotel. Will stay again"

"We really enjoyed our stay at Cross Hotel in Kyoto"

"The service is excellent. Everyone is super nice, helpful and professiomal. "

"Great view of the sunrise and sunset. Right next to Kyoto station so easy to get wherever you are visiting!"