"I have stayed at the twin fin the 4 times the last 4 years and it is getting worn down from the rooms to the elevators to the escalators The room we were in the glass back doors had to be forced to close The ac had a faint smell of dead bugs when it would go on The escalators were dirty like something spilled and wasnt ever cleaned properly And half the elevators didn’t work House keepers were very attentive Valets were great Check in was ok except for one girl seemed to not like her...

"If you don't book a room with a view, you won't have one. Property is in need of upgrade. TV reception poor. Lobby great, location is best thing about it. Pool overlooks main beach."

"The lobby is open air and captures the feeling of Hawaii with the trade winds keeping it cool. It is air conditioned in the rooms. The new decore is very nice both in the rooms and the lobby. We used the little swimming pool often both to swim or to sit beside to read or chat. There is lovely landscaping with waterfalls and koi ponds that you can meander through on your way to the excellent breakfast that the hotel provides for your stay. The staff is excellent! They will address any need or...

"バレットパーキングに停めてたら　車を擦られた。　ホテルのフロントは　関係ないの一点張り。　日本の旅行会社や運営会社　株主から　連絡してもらったとたんに、手のひらを返した、対応でした。 終わり良ければすべて良しではあります。 日本の旅行会社は素晴らしい！　日本の親会社の対応も素晴らしい！ ただ、フロントの対応が酷すぎた。 結局自分で　警察の対応や、加害者との交渉を　する羽目に。 日本の旅行会社さんと、それを受けた親会社の方々の対応で、事なきをえた感じです。 諸事情はわかるし　加害者もいるが、バレットパーキングに停めて　擦られたのだから　ホテルか　バレットの運営会社か、オペレーションの会社は、道義的責任はあるかと、期待したのは、日本の常識なんだと。 ニューオータニの時は良かったなあ 次回は　もう少し高いホテルにして、エッグベネディクトだけ、食べにくるのが、良いのかと　思いました。"