"Unfortunately, our recent stay in Hawaii was very disappointing, especially when it came to the customer service, cleanliness, and overall treatment we received from the staff. The staff were extremely rude and unwelcoming. At one point, we were actually complained to about our room being cleaned, which was uncomfortable and completely unprofessional. As paying guests, we should have been treated with basic courtesy and respect. The cleanliness of the room was also a major concern. We saw what...

"Room was clean but some of our towels were stained. Staff was friendly and apologized for inconveniences but we had to go to the front desk to get towels because no one answered the phone or fulfilled our request the first time. Hallways had an odor from what we assumed was pool water."

"Really nice location in the staff is pretty friendly rooms are pretty clean too however sometimes they are slow to respond and follow up on their request as well as they don’t tell you about the valley parking cost upfront so be aware that it’s around $55 per night and then they have taxes and fees on top of that which make it kind of astronomical if you’re staying there. I would just park down the street how long the beach or across the street at the zoo. Pool was nice but it closes relatively...

"It’s a fairly noisy hotel to stay in. Whenever a door gets closed, you know it. At 1:00 am or 2:00 am, it’s pretty noticeable. That coupled with street noise and garbage pickup at 6 am, there was only a small window of silence. Even keeping the A/C on all night barely muffles all the sounds."

"This was an amazing hotel the staff was super friendly. And had everything you needed for an amazing beach day. The beach on site was a so clean and nice that you dont have to worry about parking or anything just relax and enjoy the beach. My wife said when we come back we will definitely be staying here again."