Find all hotels by Independent in José de Freitas from SAR 174

"O hotel e agradavel gostei do cafe da manhã so o espaço e muito pequeno "

"The place is wonderful "

"Great service"

"The cost for the stay is good for a short stay and is close enough to shopping which is about 10 minutes away by car. The rooms need better maintenance. The AC leaked by the headboard which was directly above the electrical outlet, and the shower head was moldy. At check-in, the receptionist told us that we must leave the room keys at the desk whenever we leave the hotel. When asked why she said, "In case the key is lost their system is not updated and if the key is lost it would be costly to replace". We mentioned security, she said, "They wouldn't enter the room unless we requested room service". It didn't sound very safe to me, or a good enough reason to leave the key each time. It would be good if better checks or the rooms were done and they could fix their key lock system to be more secure and to have peace of mind for their guests."

"Customer service is great. "

"After arriving from the airport late, and paying for a room in advance, we were informed that there were no rooms available. Despite paying for the room, they’d given it away wi the out any notice or explanation. They were only able to accommodate us because another guest checked out about 12:30am while we were waiting for them to resolve. Unacceptable. "