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"Great hotel. Location, service, food, rooms, playroom and pool. Everything was great. Pricey but worth it. "

"My wife and I loved our stay here. Staff was super friendly and helpful, we loved having the shuttle to take us into town, and the views were stunning. Can't wait to come back!"

"Our stay at the Grand Hilai Sun Moon Lake far exceeded our expectations. The welcome we received was warm and attentive, we felt right at home the moment we stepped through the door to our room. The view of the lake was breathtaking and the room was decorated so nicely. The General Managers and staff were so helpful and accommodating. The breakfast buffet is generous and delicious. The spa experience was top notch and Jasmine, my therapist was so intuitive and had a wonderful touch. The Grand Halai is one of the best experiences I’ve had top to bottom. I can’t wait to come back. "

"Very friendly "

"Stayed in the capsule room, mostly for the experience. I don't recommend the capsule because it has an ambient light built into the side of the capsule and it was hard to block. The proprietress was wonderful and friendly and took very good care of us. Great location. We walked up the short distance from the boat dock to the hotel."

"The staff is exceptionally friendly and accommodating. The room offered a lovely view of the lake. It’s conveniently within walking distance to nearby restaurants and shops."

"Sitting right on the Sun Moon Lake, so beautiful. The staff were extremely helpful. Their Christmas celebration was a very pleasant surprise. Highly recommend."