"My stay was very disappointing due to poor maintenance and lack of customer service. The water filter and the coffee dispenser near the reception were both not working. My room did not have any hand soap, and despite calling the front desk two or three times, no one came to provide it—even until I checked out. The staff, including the reception and support team, were unresponsive and showed little concern for guest requests. This level of service is unacceptable, and it significantly impacted...

"The facility was under renovation. An elevator got stuck with a person inside for 30 minutes. The housekeeper never came. Extremely disappointing."