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Mercure Serpong Alam Sutera

4.0 star property
Upscale hotel, walk to Living World

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Mercure Serpong Alam Sutera

2 bars/lounges, lobby lounge
Exterior
Exterior
Minibar, in-room safe, desk, iron/ironing board
Breakfast, lunch, dinner served; international cuisine
Reviews
8.8

Excellent

Popular amenities

  • PoolPoolPool
  • Breakfast available
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
The price is SAR 211
Price available on 10/06/2024

Explore the area

Map
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Banten, 15325
  • Popular LocationLiving World2 min walk
  • Popular LocationSummarecon Mall Serpong6 min drive
  • Popular LocationAeon Mall BSD City11 min drive
  • AirportJakarta (CGK-Soekarno-Hatta Intl.)34 min drive

Room options

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed

9.1/10 Wonderful

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Private bathroom
Hair dryer
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Double Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Privilege, Double Room, 1 Double Bed

9/10 Wonderful

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Bathrobes
Private bathroom
Hair dryer
Eco-friendly cleaning supplies
Free bottled water
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Pool View

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed, Pool View

10/10 Exceptional

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Private bathroom
Hair dryer
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, iron/ironing board

Privilege, Twin Room, 2 Twin Beds

10/10 Exceptional

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Bathrobes
Private bathroom
Hair dryer
Eco-friendly cleaning supplies
Free bottled water
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room, 2 Twin Beds

7.5/10 Good

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Private bathroom
Hair dryer
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior
Novotel Tangerang
Parking included
Free WiFi
Restaurant
Air conditioning
8.6 out of 10, Excellent, (330)
The price is SAR 242
SAR 293 total
includes taxes & fees
2 Jum. II - 3 Jum. II
Novotel Tangerang

About the neighborhood

South Tangerang

Located in South Tangerang, Mercure Serpong Alam Sutera is in the business district and near a train station. Living World and Summarecon Mall Serpong are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Ocean Park. Scientia Square Park and Indonesia Convention Exhibition (ICE) - BSD City are two other places to visit that come recommended. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like hiking/biking trails nearby.
Visit our South Tangerang travel guideOpens in a new window

What's nearby

  • Omni Hospital - 2 min walk
  • Living World - 2 min walk
  • Summarecon Mall Serpong - 6 min drive
  • Indonesia Convention Exhibition (ICE) - BSD City - 10 min drive
  • Aeon Mall BSD City - 11 min drive

Getting around

  • Serpong Station - 10 min drive
  • Soekarno-Hatta Intl. Airport (CGK) - 35 min drive

Restaurants

  • The Flavor Bliss - 4 min walk
  • Bandar Djakarta - 3 min walk
  • Pepper Lunch - 2 min walk
  • Ikkudo Ichi - 4 min walk
  • Zenbu House of Mozaru - 3 min walk

About this property

Mercure Serpong Alam Sutera

Upscale family-friendly hotel near Summarecon Mall Serpong
Located close to Living World and Scientia Square Park, Mercure Serpong Alam Sutera provides a poolside bar, a terrace, and a coffee shop/cafe. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Mint & Pepper, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), a free shopping center shuttle, and free bicycle rentals
  • A roundtrip airport shuttle (surcharge), luggage storage, and an elevator
Room features
All 171 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LED TVs with premium channels
  • Electric kettles, daily housekeeping, and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Free shopping center shuttle

Food and drink

  • Buffet breakfast available for a fee daily: IDR 188000 for adults and IDR 94000 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Mint & Pepper
  • Maniz Pool Deck
  • Mocca

Things to do

  • Children's pool
  • Fitness center
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space (5920 square feet)
  • Meeting rooms - 5

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sun loungers
  • Terrace
  • Vegetable garden

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Games
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 450000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 188000 for adults and IDR 94000 for children
  • Airport shuttle fee: IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Alam Sutera Serpong
Mercure Alam Sutera
Mercure Serpong
Mercure Serpong Alam
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel Tangerang
Mercure Serpong Alam Sutera Tangerang

Frequently asked questions

Does Mercure Serpong Alam Sutera have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Mercure Serpong Alam Sutera pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Serpong Alam Sutera?

Self parking is free at this property.

What time is check-in at Mercure Serpong Alam Sutera?

Check-in start time: 2 PM; Check-in end time: 4 PM. Late check-in is available during limited hours.

What time is check-out at Mercure Serpong Alam Sutera?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Mercure Serpong Alam Sutera provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 363000 per vehicle applies.

Where is Mercure Serpong Alam Sutera located?

This family-friendly South Tangerang hotel is located in the entertainment district, within 3 mi (5 km) of Living World and Summarecon Mall Serpong. Ocean Park and Scientia Square Park are also within 6 mi (10 km).

Mercure Serpong Alam Sutera Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 121 out of 253 reviews" "
Rating 8 - Good. 99 out of 253 reviews" "
Rating 6 - Okay. 25 out of 253 reviews" "
Rating 4 - Poor. 5 out of 253 reviews" "
Rating 2 - Terrible. 3 out of 253 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were very friendly and call us by our names
Stayed 6 nights in May 2024

10/10 Excellent

HARIADI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great amenities. The restaurants and shopping mall just across the road.
Stayed 3 nights in Feb 2024

8/10 Good

Young Cherl

Liked: Cleanliness, staff & service
near to shopping mall
Stayed 3 nights in Oct 2023

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Turmudji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Stephane

Business traveler
Liked: Cleanliness, staff & service, amenities
The overall quality of the hotel is high, but the low water pressure of the shower and the difficulty to adjust the water temperature were a bit annoying.
Stayed 3 nights in Aug 2023

6/10 Okay

Chong, Kuala Lumpur

Stayed 2 nights in Jul 2023

6/10 Okay

Vincent

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointment
Room maintenance not up to standard. Power failure on check-in and aircon failure after power repair. Changed room with problem of Aircon not controllable, freezing and Refrigerator not cold but noise very disturbing.
Stayed 3 nights in Jun 2023

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Yan

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great location. Fantastic staff and facilities. Unfortunately the room feels a bit dated. Bed sheets and bathroom generally were not too clean.
Stayed 3 nights in Mar 2023