"Great staff service after a shaky start!
We booked a month in advance and explicitly requested non-smoking rooms for our family with kids. Despite this, we arrived late at night to find we were initially placed on a smoking floor, with our group split across three different floors. Getting that sorted after a long travel day was definitely a hassle.
However, the staff turned things around the next morning by moving us all onto the same floor. Even better, they successfully recovered and returned some misplaced items to us intact. A huge thank you to the team for fixing the situation and taking such good care of our things!"