Find all hotels by Independent in Iwakuni

"Check in was quick and easy. The room was beautiful, clean and comfortable. The shower was amazing! We went to the restaurant with no reservation (we were only there for one night) and although they had a huge party attending that evening, Vincent went out of his way to help us get seated quickly, make sure we got our food and continued to check on us. He went above and beyond, providing excellent customer service. The restaurant had live music, excellent quality food and drinks and was a highlight of our trip. I would definitely recommend this hotel. It was the best we stayed at on our 3 week trip."

"It was nice to have free coffee and smoothies available in the morning and a glass of wine and snacks in the early evening. The rooms were one of the more spacious we stayed in with plenty of amenities. It was clean and quiet. The staff were very helpful and friendly. Wish I had discovered this was a chain when we were booking our trip to Japan and we would have stayed in their other hotels arouns the country"

"The location was excellent for our purposes since we like to walk, we’re not with a group and the sites we were interested in seeing were close by The staff was helpful and we were pleased that the concierge was able to cancel a trip to the island because of the heavy rain. The views from our window were lovely overlooking the mountains and even the castle nearby. However , the room itself lacked the charm of other Japanese hotels we had stayed in. Also , for a hotel this size we expected that there would be a coffee shop or area where we could have a light breakfast and not only have a buffet breakfast available. We ended up walking in heavy rain to finally find a charming restaurant for a light breakfast"

"Room was clean but random hairs left behind. I traveled with spouse and 8 year old child. When I asked for a towel, there was a 100 yen charge so I declined and we shared a towel. When I parked there was no explanation of the charges or how it worked. Very limited English. It’s okay that I had to pay but to call my room at 2200 to have me come down and pay was inconvenient and inconsiderate. If explained, then that could have been arranged during check-in. The room was small for 3 persons and the bed was hard. When they cleaned the room it was left with more random hairs and the bed made but cups were left uncleaned. For a normal hotel service usually those are cleaned being that there are no dish soap in the room or dish cloths. The breakfast was subpar we did not eat it as it was not appealing. The best part of our room was the bathroom. Water was hot and my child enjoyed the bath. When we asked for another pillow a blanket they tried to charge for that as well. Check out was simple however at 1000. We asked for 1100. Came down at 1030 and charged 1000 yen. "

"No complaints"

"Breakfast was buffet with Japanese, (Japanized) Chinese and Western cuisine. Satisfied: Fried Oyster was good. And overall combination. Disappointed: We wanted to make toast but there were strawberry jam, orange jam and margarine but no butter. When we baked croissant in heater, the space between ceiling and croissant was too short, which burnt the top of croissant. "

"Great breakfast but property needs an upgrade and beds very firm, unfortunately air-conditioning not reliable. Staff very helpful and friendly. Onsen great."

"Ideal room for our short stay in hiroshima"

"Perfect size room for my stay. Public bath was good with the massage chair. It helped as I have tattoos so was not able to get into bath but the chair was a life saver to for relaxation. Only thing that I had issues with was stay cool enough when I slept due to the unit blowing hot air and not cool."