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Hotel Isleño

2.5 star property
Beachside hotel walking distance from Isla Mujeres Ferry Terminal

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Photo gallery for Hotel Isleño

Balcony
Standard Double Room | Minibar, in-room safe, desk
Lobby sitting area
Exterior
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Business services

Room options

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk

Standard Double Room

Highlights

Air conditioning
TV
Heated bathroom floor
Private bathroom
Minibar
Wardrobe or closet
Daily housekeeping
Desk
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Double Room, 2 Queen Beds, Balcony, City View

Premium Double Room, 2 Queen Beds, Balcony, City View | Minibar, in-room safe, desk

Premium Double Room, 2 Queen Beds, Balcony, City View

Highlights

Balcony
Air conditioning
TV
Heated bathroom floor
Private bathroom
Minibar
Wardrobe or closet
Daily housekeeping
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Minibar, in-room safe, desk

Standard Double Room, Balcony

Highlights

Balcony
Air conditioning
TV
Heated bathroom floor
Private bathroom
Minibar
Wardrobe or closet
Daily housekeeping
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

About the neighborhood

Map
Francisco I. Madero no 8, Isla Mujeres, QROO, 77400

What's nearby

  • Miguel Hidalgo - 2 min walk - 0.2 km
  • Isla Mujeres Ferry Terminal - 5 min walk - 0.4 km
  • North Beach - 6 min walk - 0.6 km
  • Cocal Beach - 1 min drive - 0.7 km
  • Dolphin Discovery - 7 min drive - 6.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 114 min drive

Restaurants

  • ‪Los Mariscos de Humo - ‬1 min walk
  • ‪Aroma Isla - ‬1 min walk
  • ‪Cafe Mogagua - ‬1 min walk
  • ‪Los Tacos de Humo - ‬1 min walk
  • ‪El Patio - ‬2 min walk

About this property

Hotel Isleño

Hotel near Isla Mujeres Ferry Terminal
A short walk from North Beach, Hotel Isleño provides a terrace, an arcade/game room, and a business center. Stay connected with free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • A front-desk safe, luggage storage, and smoke-free premises
  • A 24-hour front desk and tour/ticket assistance
  • Guest reviews say good things about the overall condition
Room features
All guestrooms at Hotel Isleño include thoughtful touches such as air conditioning, in addition to amenities like safes and minibars.
Extra conveniences in all rooms include:
  • Bathrooms with heated floors and showers
  • Daily housekeeping and desks

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Arcade/game room

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bathroom

  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 AM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Isleño
Hotel Isleño Isla Mujeres
Isleño Isla Mujeres
Hotel Isleño Hotel
Hotel Isleño Isla Mujeres
Hotel Isleño Hotel Isla Mujeres

Frequently asked questions

Is Hotel Isleño pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Isleño?

This hotel doesn't offer parking.

What time is check-in at Hotel Isleño?

Check-in start time: 3 PM; Check-in end time: 11 AM.

What time is check-out at Hotel Isleño?

Check-out is at 1 PM.

Where is Hotel Isleño located?

Located in Centro - Supmza 001, this beachfront hotel is in the city center and within a 5-minute walk of Miguel Hidalgo and Isla Mujeres Ferry Terminal. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and North Beach are also within 10 minutes.

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Hotel Isleño Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 43 out of 134 reviews
Rating 8 - Good. 63 out of 134 reviews
Rating 6 - Okay. 20 out of 134 reviews
Rating 4 - Poor. 3 out of 134 reviews
Rating 2 - Terrible. 5 out of 134 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10

Great stay (overnight). Good air conditioning (quiet). Staff were great, friendly and always smiling. Small balcony off room, 2 double beds, refrigerator, small bathroom with a large shower (shower head could use a tightening or replacement - water spraying over) Quiet location, close to board walk.
Stayed 1 night in Feb 2025

10/10

Perfect location and friendly staff!
Stayed 5 nights in Mar 2024

8/10

The staff was very friendly and helpful. The room was clean with a large shower and plenty of hot water. The only reason I didn’t give 5 stars is there was a musty smell in my room.
Stayed 4 nights in Jan 2025

10/10

The property has an excellent location. The staff was pleasant and helpful. The check in and check out process was easy. The only downside was the low water pressure. Otherwise, will probably stay again.
Stayed 1 night in Dec 2024

6/10

The hotel was central to everything and it was very easy to get around by just walking.
Stayed 1 night in Feb 2024

10/10

Great hotel....location perfect..near places to eat ,beach ,market...and just at the end of the busy area ..quiet at night....front desk and house keeping where great..room very big ..great TV..bathroom..very clean..i would stay here again..great hotel!!!!
Stayed 2 nights in Jan 2023

4/10

Isla Mujeres is a tiny island with many choices. Ive been coming here for 18 yrs. I needed a ladt minute room for a friend visiting. This hotel is in a PRIME location! The rooms are clean & very comfortable. The hotel itself is a disaster & poorly run. Xmas deco in February. Laundry, waterbottles, towels everywhere. Extremely rude staff. Balcony & stair railings broken. There is a reason that they were 3/4 empty at the peak of the season.
Stayed 7 nights in Feb 2025

8/10

Great property for the price. Could use some updated bedding.
Stayed 3 nights in Feb 2024

8/10

A wonderful little hotel in an excellent location near market, golf cart rental, numerous restaurants and a few blocks from the beach. The front rooms were noisy at night, but with ac, no problem. I definitely would stay there again.
Stayed 6 nights in Mar 2024

10/10

A quiet, well maintained hotel. They are doing a great job with conservation on the tiny island. The internet worked well and the staff was very pleasant and attentive.
Stayed 8 nights in Mar 2023

6/10

When the Isleno was first built it was wonderful. State of the art electrical system, modern style. All good. Now it needs a major cleaning. Things have become dingy. The towels should have been moved to the cleaning rag department a long time ago. The place could be sparkling and beautiful. It is not.
Stayed 1 night in Mar 2023

8/10

We had tonget the front deskntpnsweep the floors as it was covered with hair. The mattress covers made sleeping awful all they did was make you sweat. Woke up several times soaked. Very disgusting
Stayed 1 night in Feb 2023
This review was submitted before 2018 and has not been verified.

8/10

I love the location. It was very clean and quiet. The A/C and shower worked great. The wifi worked fine and the beds were surprisingly comfortable. The young ladies that work there were very sweet and kept the place very clean. The men that worked there were very grouchy and lazy. I would stay here again. I would not recommend it for families as it does not have a pool or any accomodations for kids. The only issues I had was that I was under the impression by Expedia that my hotel had already been billed to my credit card, so when the guy at the desk wanted to collect again, I was a little miffed. He told me that this happens all the time with Expedia. My other hotels I stayed in during this trip in Mexico were all paid for prior to my arrival through Expedia. Not sure why the inconsistancy with Expedia. All in all, it was a good experience.

2/10

BEWARE, hidden charges. Hotel manager tried to charge me extra for "local environmental fee" and when I disputed it stating I paid on hotels.com he said it was a separate charge. Extortion is what it is, when I agreed to pay it because I was tried and hot, attempted to use credit card and he said it would be DOUBLE the fee. Scam, should be removed from site. I would never stay here. Did I mention the scruffy dog that came out in the lobby to bark at us? What a joke of an operation. Stay far away!
Stayed 1 night in Jun 2023

10/10

Excellent budget hotel. Small number of rooms. Friendly staff. Clean, comfortable rooms. Short walk to north beach and restaurants.
Stayed 8 nights in Jan 2025

6/10

Stayed 13 nights in Dec 2024

2/10

Stayed 3 nights in Feb 2024

10/10

Stayed 2 nights in Feb 2024

10/10

Was great for a few days.
Stayed 2 nights in Feb 2024

8/10

Stayed 1 night in Apr 2023

8/10

Stayed 3 nights in Apr 2023

2/10

Stayed 1 night in Apr 2023

8/10

Stayed 3 nights in Mar 2023

6/10

Para una estadias rapida esta bien, no nos gusto que no tuvieramos nevera ni plancha.
Stayed 2 nights in Mar 2023

2/10

Stayed 1 night in Feb 2023