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"Very helpful and accommodating staff, very clean and comfortable stay. "

"A great onsen within the hotel. We stayed in a twin beds room which gave us slightly more space than a double bed. All sorts of extras; toothbrush, razor, slippers, hairbands. The only negative was the pool wasn't open."

"Great service. Close to everything "

"Amazing open air Onsen! "

"This hotel was so beautiful. It was one of four I stayed at when visiting Japan. Right across the street is the Yakohoma Art Museum and then a 4 minute walk there’s a huge shopping center in the landmark tower where you can take a super fast elevator to the top floor to view Japan. There’s so many restaurant options and shopping. I loved staying at this hotel. There was also a delicious restaurant in the hotel that we dined at. It was Japanese take on Italian. I enjoyed it very much. The hotel also has a pool. We loved this hotel. I would definitely stay here again. "

"Staff very helpful and professional. Good location."

"Loved our stay. Very comfortable."

"It's a great hotel. Our room had a private hot spring tub with a view of the river. Convenient location with short walk to tram which connects to "Ropeway" cable cars. The restaurant is excellent."

"Wonderful hotel, unique experience. Loved every minute of the onsen’s, the spa, and Hakone."