"The room is extremely small! Very depressing. The bathroom is pathetically small. The shower and sink share the same faucet! The toilet is placed tightly next to the wall that you can only sit diagonally! Absolutely no space to put anything in the room. Suitcases tucked under the bed. If you have a 3rd suitcase, you are screwed! Checkout is at 10:00 am while all other hotels are at 11 or noon. Extended time for a fee. If you are leaving early before breakfast time, they don't offer breakfast...

"Was a bit disappointed in the booking, booked for 3, when we arrived stayed rooms were only for two, although I could book online for 3, had to book another room, although charging me for 3 the first time still had to pay full price for the second room and no reduction for the first room. Ripped off "

"The pool access is a paid service and it was not in booking details. The hotel room was cleaned every 3 days which I do appreciate although the rooms can be bigger for the pricing we were paying for. On days when room cleaning service is not performed you still get clean towels. Laundry access only have 6 washers and dryers and honestly it was pretty expensive as they weren’t huge washers. Staff were friendly and they offer luggage storage before check in and after but one thing I didn’t like...

"We really liked this hotel! There were 3 of us, and we each got the single small rooms, but they worked great for just 1 person. It was super clean with a daily refresh of amenities (room service too, if you ask). The breakfast was fantastic and worth it! It had a mix of cultures and very allergy friendly (especially major 7 allergens)! It also was a perfect location in Otsuka, right near train station and had a bunch of shops/dining! All the staff was lovely and helpful! So friendly! I didn’t...

"Nice location, very clean, friendly staff"

"可も無く不可もなくで、快適に過ごせました"

"Great staff who are very helpful and accommodating. Hotel is located at a very convenient area close to the station and in the heart of Shinjuku. It is also very clean. Great amenities. Highly recommended."

"Muy limpio, personal amable, céntrico "