"You need to be conscious of what you are paying vs expectations.
I stayed one night because next day I was going on a cruise.
Super friendly and helpful staff, great shuttle service, breakfast was ok.
Many people give low ratings because they want to pay cheap and expect 5 stars, Alaska is expensive and mostly during cruise season.
Understanding the above… then this is a good hotel for your money. If you are staying more than 1-2 nights I would recommend a different place if you want to enjoy amenities etc. but dont expect luxury if you are not willing to pay top $$$."