Find all hotels by Best Western in Independence, MO from SAR 290

"The staff was extremely outstanding from the moment we got there till the time we left. Robin the manager was super friendly and the gentleman (he was from Nigeria) Was so kind and helpful just like Robin To be honest they were so hospitable and when I saw them with other guests they were the same!!! I know where I will stay again if I ever come back Love them and loved the hotel Thanks again for the customer service we received because this day in time we felt like it’s gone by the wayside…. So comforting to know it hasn’t with your staff!!!! God bless"

"What a bad experience. The place was a dump and the staff was like something out of a bad movie. We had a change in plans that forced us to find a hotel last minute during a busy big city weekend. Unfortunately this was the only option. Everything from foul smells, stained and dirty sheets, and a staff that seemed like they may be being trafficked. After one night we moved hotels and of course were refused a refund for the second night. Do yourself a favor and sleep in your car or even under a bridge if this is your only option."

"Yes"

"Front desk staff were very friendly and helpful."

"Nice room, the only drawback was no closer to hang anything up"

"This property was very disappointing. The common areas were extremely unclean, and there was a strong odor throughout the building. The listing did not indicate that the environment would smell like smoke, which made the experience uncomfortable. I reached out to the hotel and to Hotels.com about the condition of the room, but neither was willing to offer a resolution. Based on my experience, the condition of the property did not match what was presented on the booking site."

"I have received 0 assistance from staff or Expedia for my check in issues. We didn’t even stay at the hotel!!!!! Waiting on a response to see if I can even get a refund. Useless staff, didn’t help at all."

"Ended up not staying after checking in. During check in some other guest playing pool made for an uncomfortable and uneasy experience while my gf was attempting to gather her bags from the car. Seeing she was traveling cross country by herself decided it was best to move to a different location."

"Good location, easy parking and quiet. Rooms are clean and spacious. Nice breakfast buffet. "