"We asked to be transferred to an accessible room because there was not a walk-in shower and the bathtub was quite high. The hotel agreed to move us. However, to get to the accessible room we had to go down one set of steps and up two more sets of steps. The room was cold and we asked for maintenance to check the temperature. A young lady came to the room and didn’t do anything different than what we did. She went and brought back a portable heater that didn’t help very much. The hotel was a...