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"Great location and a nice hotel"

"Such an amazing experience, I would give more than 5 star I would! I travel frequently and usually stay at Hilton hotels, but staying at Ark Hotel was an unexpectedly wonderful experience far better than what I’ve received at many branded chains lately. Hilton, in particular, feels increasingly franchised and impersonal, with some staff seeming entitled and disconnected from what true hospitality should be. At Ark Hotel, I was warmly welcomed by Supervisor Riad and the amazing team Kiya, Thristarn, Zainabu, and the evening crew Kingsley and Samuel. They all went above and beyond to make my stay exceptional. Their caring, professionalism and attention to detail truly stood out. A special thank you to the awesome supervisor Riad, who was the reason I initially booked the Hotel. And a heartfelt shoutout to Kiya and Jordan—they are the reason I kept extending my stay. I was only supposed to be there for two nights, but ended up staying much longer because they made me feel genuinely cared for, not just like another guest. I was hesitant at first, but I’m so glad I gave Ark a chance. The amenities are top-notch, the environment is safe and peaceful, and I haven’t slept this well in years—literally got a full 10 hours of rest, which never happens! Ark Hotel has truly raised the bar. I’ll definitely be back, and highly recommend it to any traveler looking for a hotel that truly understands hospitality. "

"Lovely staff. Clean room. The feature of being able to connect to the TV was nice to have too."

"Excellent facility"

"Very enjoyable stay, pool, steam room and sauna were great and breakfast was delicious. Fabulous selection of hot and cold food, all very fresh and well cooked."

"I loved that this hotel offered a unique stay! I wish all my vacations included this kind of hotel. The staff was pleasant and helpful whenever I had an issue. I had an issue with my air conditioning, which was resolved in a reasonable time frame. I fully admit I am type A when it comes to cleaning. I noticed some dust in unusual places, but I also realize I stayed in a room specifically for handicapped individuals, so maybe the room isn't cleaned as often?"

"My husband and I had a room with a view of the River Thames, we were so pleased. Great location and hotel. Would re use this hotel again."

"Friendly staff, clean well appointed and decorated hotel. Easily accessible to and from the airport. I'd definitely use it again were I to fly from LCY"

"Small rooms but clean, great shower and comfy bed. Lovely location with lots of restaurants and bars within easy walking distance. Would definitely stay again!"