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"This is one of the best hotels that I have stayed. It has plenty of character. The staff are fantastic, the hotel is spotless. The resturant is very good. Should I return to Wernigerode, I will be staying here."

"Very friendly and helpful staff "

"Should have been told it was not a hotel. Difficult to check in. Did not receive how to get Key to room instructions before I arrived or instructions on how to check out. Room had a kitchen but no silverware/utensils. I got to the address and wandered around for a half an hour trying to figure out how to get into my room or even where my room was after flying for 14 hours. Luckily I found a cleaning person in a nearby room who helped me find a key to get into my room. I had no one I could contact otherwise."

"The concierge seemed very annoyed to help us, especially when we didn't know German. He kept throwing up his hand and said no English and I don't know. I tried to use a translator app but he didn't want to use it..instead he asked the guests behind us to translate. It felt very unwelcoming and uncomfortable. It was a shocking experience for us. We have never experience such an inappropriate interaction before. It left a bad impression for us. This is not the best hotel to visit if you don't speak German or want friendlier service. "