"Great time at the Hotel - the pool area was perfect - so relaxing - perfect for all ages"

"They had a scheduled power outage from 11pm - 6am in the morning that they informed us about when checking in to the room. No time to get another hotel they were all booked. So had no choice but to stay there. Next day checkout, no compensation at all for the horrible night without any power and no A/C in a hotel room. Gets pretty still and hot in them fast. Not even Hilton honor points to my account. At least something would have been nice. $50 off next stay or anything. Still haven’t heard...

"I was in town for a funeral. All three meals were provided by room service and they tasted wonderful. Staff was useful. Room was clean. Someday I would like to go shopping in the area. I wish they had a staff person that could have assisted with me with my hair."

"Love the swimming pool, and the bar. So, I was really irritated I had ask for early Check in, told me no. Tried to check in @ 2:30, told me I had to wait till 3. Friends of ours did not request an early check in and they got a text that they could check in at 1:30pm and they didn’t even request an early check in. We stayed at the Lorenzo the weekend before and check in was at 4 they let us check in at 2:30. The other thing was we had an adjoining room which we did not request and the neighbors...