Upon arrival, the entire unit had a strong, musty odor. We soon noticed roaches throughout the kitchen and dining area. This is unacceptable in any rental. When I contacted the owner/manager about these issues, I was met with denial and blame. They claimed the previous guest stayed for 30 days and checked out the same day I arrived, which makes me seriously question how they could have properly turned over the unit in that short time. They insisted there were no roaches and absurdly suggested I must have brought them with me. The owner also accused me of leaving dirty dishes in the sink, a used towel in the bathroom, and trash in the trash can. Before seeing the roaches, I used one knife, which was left in the sink, and the only towels I used were paper towels in the kitchen, which I threw away along with a few empty cans. After seeing the roaches, I was not comfortable going back into the kitchen. On the day of arrival, I received a message through VRBO with the access code, instructions, and a disclaimer about "nature" entering the unit for which the owner was not responsible. If by “nature” she means roaches, that is not acceptable, and there was no mention of this or refund policies before I boarded my plane. I ended up having to book a hotel at an additional cost of 500 because I could not stay in this unit. When I requested a refund for the rental, I was denied.