6/10 Okay
Julie
Traveled with family
17 Jum. II, 2024
Liked: Cleanliness, property conditions & facilities
The property was mostly as expected, a hotel room with a parking spot included. The beds were fairly comfortable, and the location was decent for walking to the beach and some nearby eateries. On the con side, we did not have enough sheets and towels and no way to get them. Also, the room is next to the elevators which make a rumbling sound that was disconcerting at first but we got used to it and the air conditioning covered the sound pretty well. There was a bare minimum of dishes and silverware, disappointingly not including any bowls. The communication was not good. I asked a question thru the app ahead of time, and it was obvious that the person answering "mahalo" instead of providing a real answer didn't read my text at all. Also, after we arrived, I couldn't communicate through the VRBO app on my phone, not sure why, but I tried the phone number provided after booking and the phone number the hotel desk gave us and never got a response. We booked for 4 adults and a kid, and did not have a full set of sheets for the sleeper sofa. We also had only 4 bath towels and 4 beach towels, so while we got by, that was not as expected. It could have been an easy fix if we had gotten a response when we texted, but we never did.
Julie
Stayed 4 nights in May 2024