"The Level 1 check-in area was great and use of the lounge very much appreciated. Breakfast was very good and staff super friendly."

"Gym was small & very busy. No seperate gym for The Level, just utilising the same as the rest of the hotel. Getting a workout in the morning was impossible. Breakfast is great & has a good selection of foods. Service overall was fine. Unfortunately they have added a ‘discretionary service charge’ to this hotel now… upon checking out I was informed of the £10.50 charge for a 2 night stay, with no explanation as to what it was for. Assistant was happy enough to remove the bill, but this left a...

"The hotel is ideally located— in the heart of Kensington, a short walk to Museum row and Kensington Palace, and just steps away from the underground ( with service via the Picadilly line direct to Heathrow). A lovely, well appointed property. Excellent hot and cold breakfast, with a lot of choice."

"Wonderful staff"