"We had no AC all 3 days of our stay. We were given 2/3 nights free. One staff member was rude to us when we mentioned the no AC and said we didn’t know how to use the thermostat (not mentioning his name because the manager Nelly said that he would speak to them). Another manager named Zoe said that we should have brought up that we wanted to stay at another hotel instead when I asked for the 3rd night to also be free since the AC problem persisted. She mentioned this after the stay so I didn’t...

"great staff"