8/10 Good
Bob
Traveled with partner
22 Rab. II, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
well located, ample restaurants in vicinity.
Excellent service from bell boy and male receptionist...ver y little comprehension of what was going on from female reception.
NO upper level terrace and breakfast facility as detailed on Webpage...in fact NO breakfast availability at all.
We were booked into top floor penthouse...when we arrived, immediately without any discussion, we were told it would not be suitable for "you erderly guests" and that our 3 night stay would need to be with 2 rooms.After stressing the inconvenience of these arrangements, we were finally able to view the penthouse only to find access was by stairs from the floor below...NO mention of this at all on Website and room descriptions....probably not really suitable for us "elderlys" but room was obvious to us as nor ready for occupency...beds not fully dresses, curtains drawn and exteme musky smell-suspect room was closed due to water issues.
Poor female receptionist was left to sort out our arrangements whilst the Manager sat enjoying refreshments 10 metres away but always reluctant to assist in resolving thoe issues.
Bob
Stayed 3 nights in Apr 2024