Find all hotels by Independent in Hirafu

"Hotel is huge. The ski in and ski out is positive, the onsen is good, but I don’t think it is a natural hot spring as they claimed to be in north building. The room is just average at best, the toilet room smells bad, that shows the staff doesn’t clean well. The hotel has a few restaurants, but their food all very mediocre. The breakfast buffet is very crowded, don’t understand why they can’t not open the other restaurant place for breakfast too. The on-site ski rental place is twice expensive as the outside rental store just about 5 minutes away. And the staff there is so bad, the ones in the premium rental store are just sitting there staring at you as if they are the customers. Overall, this is not a hotel with good service. But they have the monopoly in the resort. They know people don’t have choice, but keep coming. "

"Some mold and dust build up in the rooms. Ski-in/ski-out was super convenient. Breakfast was pretty basic might recommend opting out. "

"Very clean hotel and staff were great. I stayed in the supreme pods which great but with a few exceptions. My main issue is that the matresses are soo hard, you may as well sleep on the floor. I had to buy a matress topper at DCM which was definitely worth it as it made it more tolerable. The other issue is noise, i could deal with nearby snoring etc but some people would make no effort to stay quiet and the floors are extremely loud. It is literally impossible to walk quietly down the hallway, even just in socks or slippers. Overall though, its definitely a good place to stay considering how much cheaper it is compared to staying in Hirafu, and the shuttles are great. "

"Very small room for 3 people with 3 suitcases, could barely move in the room, bathroom also very small. Cost of breakfast very expensive."

"Ski slope shuttles came every 15min and were great. Breakfast was good. Rooms were well designed for storage and very clean. Huge bonus was heated radiator in room for drying wet ski equipment. Ski equipment storage room for skis and boots was very warm and convenient on ground floor next to bus pickup. "

"spacious room. Convenient snow gear locker. Nice onsen"

"Clean and spacious room. Nice onsen."

"The view was fantastic and the layout was perfect for winter sports."

"The room was spotless and spacious. The staff were incredibly kind and helpful. The hotel offered many amenities, including a shuttle to and from the mountain, arranging a ride to the airport, ski lockers and complimentary food upon arrival. Will absolutely book here again for our next holiday! "