"Everything is perfect"

"I stay in NY frequently and have enjoyed staying at the Moxie hotels. This last experience was disappointing. My flight was cancelled due to severe weather, and I asked if my reservation could be moved forward one day and extended by one night. The request was denied, and I was charges for the night I was unable to use, and the extended night at the end. The reservation change also created confusion about my checkout date. I mistakenly checked out a day early based on the original itinerary....