Find all hotels by Carlton Hotel Collection in Hillegom from SAR 486

"Absolutely amazing. Worth every penny penny!!"

"Would not stay again. All the 4 star reviews are so misleading. Staff was grumpy and the girls that checked us in were being rude and condescending. We got one key card per room because they were rationing their cards. They didn’t have enough cards for the amount of rooms they had booked so each guest only received 1. Really? Pillows were being rationed as well. Only 2 pillows per room. We were told that if every guest asked for extra pillows they would run out of pillows. The hotel is in a central location and that is the only plus in my opinion. Staff need to get their act together and be nice to customers, especially if they are charging a premium for 2 star quality and service."

"Decent and clean rooms when we checked-in. Great fresh breakfast everyday! Very friendly and resourceful staff. Airconditioning and heating working fine. Our best choice for LOCATION exploring Amsterdam. Walking distance to Central Station, Metro subway and the must see sights. Plenty of food and shops right at our doorstep."

"Very clean and nicely located. Staff was very helpful"

"The whole process of checking in, and showing how and where about the amenities very helpful. The tall lady in the front ( sorry I did not know her name) did a very good job to show me around. The best part is the foood of the restaurant, the service has been great, Servings have been great without much wait at all. The fooood is really fantastic!!!"

"Clean room, great staff"

"Food was fresh and great. Everything was good. My only complaint was that the room was small and it was slippery in the shower. We plan to stay again soon"

"Breakfast was poor, customer service was good except a few of the people were just not helpful."

"The logistics need improvement. I booked the shuttle pick up from the airport and waited over an hour and the shuttle never came. I had to take an uber. The offered me some add-ons at a price but the balance to be paid was always incorrect and the staff were sometimes clueless. The rooms do not have body lotion so you must bring your own. On the other hand, breakfast was good."