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"I loved loved my room was perfect Had a great sleep. Amazing view. Staff were polite and great. Only issue was my son and his friend are cycleing on this trip. They brought their bikes inside to a designated location per staff but someone got in theire and stole some of their tools and lowered the seats etc Was to be a secure spot so that was disappointing. Reported the next morning. "

"Very good service. Easy to check in and out. Also very clean and organized"

"Awesome Onsen. Quick check in. The two open air mineral baths were clean, comfortable and relaxing. The one with the huge lava rocks, natural greenery and small waterfall on the 5th floor was my favorite. On the 11th floor the afternoon and evening it was gently raining and sitting in the Onsen with rain coming down made me feel one with the rain and hot water. The food was awesome, a huge variety and more than I could eat. The room was traditional Japanese and comfortable. My husband and I enjoyed our 10th wedding anniversary at Yumotokan."

"Very convenient from the train station, grocery store and to lake biwako"

"It is ok but i dislike the use of card for the elevator "

"Good location. Just beside the train station. The room was clean and spacious. The breakfast was good."

"Shuttle was useful"

"From the moment of pickup at the Ogoto Onsen station and dropoff, the service was flawless! Check-in is completed while seated in the lobby (rather than standing in queue) and many of the staff speak multiple languages. While the venue is slightly older, it is beautifully maintained and spotless. The 24 component kaiseki dinner is delicious and cheap considering the variety, gorgeous presentation and flavors. N.B. The kaiseki menu is only available in Japanese and even though I'm bilingual, I had a hard time explaining it for my fellow travellers. Google translator was also perplexed... If you have food restrictions or allergies, kaiseki is NOT for you! The breakfast buffet has lots of variety but some may find the smell of fish quite strong since it's grilled at the table. The onsen was recently renovated and now has new dry barrel sauna with great views. Benefit: it's open 24 hours so I was able to enjoy a private experience multiple times throughout the stay (N.B. the barrel sauna closes at midnight). The staff go out of their way to ensure everyone's comfort even when dealing with cultural differences, language barriers, multiple (sometimes unreasonable) and demands from international (and local) guests. #impressed While there are pricier and more traditional ryokans in Japan, we had a fabulously relaxing time at the Biwako Ryokusuitei and wish we could of stayed longer!"

"The front desk staff and the breakfast staff were all very kind and patient with me."