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"As ever, the most prestigious hotel in bristol. A room had a problem though: loose windows not shutting properly making noises & drafty. The hotel addressed it right: got a new room so excellent handling."

"Check-in was friendly and smooth. Room was spacious, clean and comfy; shower was particularly good. Only areas for improvement - there were couple of minor areas needing repair (card slot to turn on lights coming off and hand soap nozzle loose) and could do with more hangers in the wardrobe. Breakfast had a lot of choice and very good quality in a lovely setting. Location is very convenient for city centre. Overall a great stay and fantastic value for money, will definitely be back."

"Great place"

"Great central location, lovely staff"

"Excellent staff. Professional, helpful, courteous. Very clean rooms."

"Service was excellent, helped sort our key card when it stopped working and came to our room to deliver a hairdryer "

"Very nice and clean "

"The Best place to stay in Cardiff "

"Hotel and bedroom were lovely. Staff on Reception were exceptional. "