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"Reception The staff on reception went out of their way to make our stay exceptional. We travelled to Braintree to celebrate my 80th birthday as our family is somewhat scattered, with our eldest daughter living in Braintree. We had booked 3 rooms and the wonderful reception staff allowed my daughter access to each room to leave special gifts for us and balloons in my room. There was even a birthday card and prosecco from the hotel. Breakfast was delicious and plentiful, with vegetarian sausages for one of my family. In all, nothing was too much trouble. We were able to order taxi's from the hotel to the venue and the bar was open for a nightcap on our return. A huge thank you to all at the Holiday Inn Express Braintree for helping make my birthday so memorable. "

"Breakfast was really nice, loads of choice and tasty. Staff were lovely, polite, professional and well mannered. Room was very nice and spacious, had a good night sleep and good selection of complimentary drinks. My only criticism was my shower wasn't powerfull with heat , the pole holding the shower head came loose and the carpet in my room had a few stains which was off putting, needs sorting out and cleaning properly to remove dark patches. "

"Excellent location, plenty of parking space, very helpful staff, good value for money. "

"Very good thank your team for us."

"Lovely people very friendly helpful.. clean room good food "

"Nice and helpful staff"

"We were there for an event therefore did not go sightseeing. Yes car park was safe."

"Good hotel with plenty of parking and lots going on around it if you want to eat out. Room was nice, shower was ace, breakfast yummy and the staff were very friendly from check in to check out. "

"Room spotlessly clean and well equipped "