Find all hotels by Independent in Hetton

"Checkin was horrendous. First room was unmade, there was bedlinen lining the corridors & numerous guests were irritated that their room was not ready. Checkin is at 4 but my room was not ready until. The bed was very uncomfortable & the room was cold (with a pathetic small oil heater to try & heat it). "

"Staff were extremely helpful "

"Breakfast was very good with goid choice and excellent service. We ate in the restaurant which was also great and the bar was goid"

"Hotel is really tired needs updating through out room very tired too,cutlery and cups dirty at breakfast,buffet breakfast was good tho,ordered smash burgers for lunch supposed to be double only singles came there was a venue on and the hotel was really under staffed heard the staff complaining about it too all in not very good,would I stay again..no"

"Exceptionally clean and comfortable room. Shower was great. Breakfast was fresh and plentiful, and tasty. Staff very friendly and helpful. First visit, won't be the last. Will be our 'go to' hotel when visiting family. Great 2 night stay, very reasonably priced. "

"Had all our needs and would book again no problem"

"In desperate need of investment and a refurb"

"Good breakfast very good choice"

"Excellent in every way."