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Castello City Hotel

4.0 star property
Family-friendly hotel with a rooftop terrace and a 24-hour business center

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Photo gallery for Castello City Hotel

Aerial view
Lobby sitting area
Deluxe Triple Room | 1 bedroom, hypo-allergenic bedding, memory foam beds, in-room safe
Front of property - evening/night
Breakfast, lunch, dinner served; Greek cuisine, ocean views

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
  • Housekeeping
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, City View

Deluxe Room, City View | 1 bedroom, hypo-allergenic bedding, memory foam beds, in-room safe

Deluxe Room, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, Sea View

1 bedroom, hypo-allergenic bedding, memory foam beds, in-room safe

Deluxe Room, Sea View

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room | 1 bedroom, hypo-allergenic bedding, memory foam beds, in-room safe

Deluxe Triple Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Family Room (Family)

Family Room (Family) | 1 bedroom, hypo-allergenic bedding, memory foam beds, in-room safe

Family Room (Family)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
  • 24 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Double or Twin Room

Double or Twin Room | 1 bedroom, hypo-allergenic bedding, memory foam beds, in-room safe

Double or Twin Room

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Map
62 Martyron 1, Avenue, Heraklion, Crete Island, 71304

What's nearby

  • Historical Museum of Crete - 12 min walk - 1.0 km
  • Heraklion Town Hall - 12 min walk - 1.1 km
  • Heraklion Archaeological Museum - 15 min walk - 1.3 km
  • Koules Fortress - 19 min walk - 1.6 km
  • Heraklion Port - 3 min drive - 2.3 km

Getting around

  • Nikos Kazantzakis Airport (HER) - 17 min drive

Restaurants

  • ‪Κρητικός Φούρνος - ‬6 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Coffee Island - ‬9 min walk
  • ‪Kαφενείον ο λάκκος - ‬11 min walk
  • ‪Manitu Sunset Bliss - ‬9 min walk

About this property

Castello City Hotel

Upscale eco-certified hotel near Natural History Museum of Crete
Close to Historical Museum of Crete and Heraklion Archaeological Museum, Castello City Hotel provides a free manager's reception, a rooftop terrace, and a coffee shop/cafe. The on-site Greek cuisine restaurant, The 5th floor, offers breakfast, lunch, dinner, and ocean views. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car rentals on site.
You'll also find perks like:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • Tour/ticket assistance, a reception hall, and luggage storage
Room features
All 68 rooms have comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
More amenities include:
  • Hypo-allergenic bedding, memory foam beds, and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • TVs with digital channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Greek, Italian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception
  • Snack bar/deli

Restaurants on site

  • The 5th floor

Family friendly

  • In-room crib
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (70 square feet of space)
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1981
  • Communal living room
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 25
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 25 per vehicle (one-way, maximum occupancy 4)
  • Late check-out fee: EUR 25 (subject to availability)
  • In-room safe fee: EUR 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 1039Κ013A0004300

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castello City
Castello City Heraklion
Castello City Hotel
Castello City Hotel Heraklion
Castello Hotel
Castello City Hotel Crete/Heraklion
Hotel Castello City
Castello City Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion

Frequently asked questions

Is Castello City Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Castello City Hotel?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Castello City Hotel?

Check-in begins at 3:00 PM.

What time is check-out at Castello City Hotel?

Check-out is at 11:00 AM. Late check-out is available for EUR 25 (subject to availability).

Does Castello City Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 25 per vehicle applies.

Where is Castello City Hotel located?

This family-friendly Heraklion hotel is located near the airport, within a 10-minute walk of Venetian Walls and Natural History Museum of Crete. Historical Museum of Crete and Heraklion Archaeological Museum are also within 1 mi (2 km).

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Castello City Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 148 out of 467 reviews
Rating 8 - Good. 173 out of 467 reviews
Rating 6 - Okay. 94 out of 467 reviews
Rating 4 - Poor. 32 out of 467 reviews
Rating 2 - Terrible. 20 out of 467 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10

Good facilities, breakfast was great and highly recommended
Stayed 2 nights in May 2025

8/10

It was lovely to wake to a sea view after our late flight. Unfortunately there were some youths who wanted to make a fair bit of noise, some on motorbikes, which woke me several times. Breakfast had lots of choice and was tasty. Unfortunately no lunch. Surroundings are in many places old and photogenic, the Venetian wall something special
Entrance to tunnel beneath the wall. Possibly a new art space?
Stayed 1 night in Jun 2025

10/10

Very convenient as it is located on the heart of the town. Staff were friendly & helpful. Price is very reasonable & the food are excellent.
Stayed 4 nights in Jan 2023

10/10

A fine hotel for the price. Close to everything.
Stayed 4 nights in Aug 2023

10/10

Everything was excellent. Giorgos, front desk/concierge, was super professional and knowledgeable. The dinner server girls at the 5th floor restaurant were really nice and attentive. I highly recommend this hotel.
Stayed 3 nights in May 2024

10/10

Check in was really good, two staff members were very helpful, cheery and smiled. Rooms are very clean, beds are amazing, lovely shower. Breakfast was excellent and great to be able to take breakfast at 7am before leaving for Port. Staff helpful with travel questions and arranging taxi. Also helped with laundry cleaning and providing the service for cheap €12. Amazing staff member on check out, same as check in, greeted with a smile and very helpful arranging a taxi to Port.
Stayed 3 nights in Aug 2024

6/10

Horrible parking arrangement.
Stayed 1 night in Sep 2024

2/10

AC was broken, had an infant sleeping in the heat of the night. Did not go well. Staff was good and helped as much as they could.
Stayed 1 night in Sep 2024

4/10

No pool, room very small.
Stayed 3 nights in Jul 2024

8/10

It was ok for one night stay. The place feels shabbier in reality than on the pictures. The lobby had a strange odor and the bed was rather a small double bed (1.40m) and the room smaller than expected. Nevertheless, it was ok for one night stay, good location, 24 hours reception, good breakfast (much better than what we've expected), and quite clean. We paid a very good price so it was a very good value for money for this stay.
Stayed 1 night in Feb 2023

4/10

I enjoyed the breakfast. After that it was downhill. There was an extremely noisy party going on of 50 teenagers plus another of 25 young adults. Slamming doors, loud laughter in the halls. Knocks on my door, pounding on the walls… They were on all floors. Bed is not good Shower floods. But mostly… I asked three different people if I could keep excess luggage in their storage until my return on Friday from Rhodes and I was told that both Linda and I could do it with no problem. Yet, after packing for the four days in Rhodes carefully in other cases, I was told by the clerk at the desk that 5am morning of departure,I could not. Why was t I told before? Earlier? It was terribly upsetting having to completely repack moments befor getting into my cab.
Stayed 5 nights in Mar 2023

8/10

Middelmatig.
Stayed 3 nights in May 2025

2/10

Stayed 1 night in Apr 2025

6/10

Personal und Service war sehr nett und hilfsbereit. Doch das Bett hat sehr stark geknarrt, und das Bettlaken ist ständig verrutscht. Die Wände waren extrem hellhörig, sodass die Dusche im Nachbarzimmer lauter zu hören war als die eigene Dusche im Zimmer. Unser Zimmer lag direkt neben dem Aufzug, wodurch wir alle Menschen, die vorbeigingen und sich unterhielten, deutlich hören konnten. Das Türschloss mit dem Chip ist kaputtgegangen, und wir konnten nicht ins Zimmer gelangen. Ein Mitarbeiter hat es jedoch freundlich und schnell repariert. Von der Fassade des Hotels fiel ein großes Stück Putz mit einem lauten Knall herunter und beschädigte ein darunter geparktes Auto. Die Umgebung in diesem Viertel erschien uns als Frauen nicht sicher, weshalb wir abends nicht empfehlen würden, draußen auf den Straßen zu gehen.
Stayed 5 nights in Jan 2025

8/10

Μερικές λεπτομέρειες, όπως η τοποθέτηση του ρολού σε άλλο σημείο του μπάνιου ή η κακή επιλογή μηχανής καφέ στο πρωϊνό, αφαιρούν πόντους... Ακόμα, λίγο ζεστά τα κρουασάν στο πρωϊνό, που ήταν πολύ πλούσιο...
Stayed 2 nights in Dec 2024

8/10

For a short city trip i like this hotel as staff is friendly and highlight of each stay as always the rooftop bar/restaurant. Breakfast was good, even always the same, but with the big variety you can always find something different. Only thing should be improved are the beds as mats are too soft and also the pillows.
Stayed 3 nights in Oct 2024

8/10

Stayed 3 nights in Oct 2024

10/10

Stayed 5 nights in Oct 2024

8/10

Stayed 1 night in Oct 2024

10/10

Sehr freundliches Personal. Großes ruhiges Zimmer mit Meeresblick.
Stayed 1 night in Oct 2024

8/10

Stayed 1 night in Sep 2024

10/10

desayuno rico. bien ubicado, un poco viejo el hotel
Stayed 2 nights in Sep 2024

10/10

Todo perfecto.
Stayed 2 nights in Jul 2024

2/10

Overall the service is not good
Stayed 4 nights in Sep 2024

6/10

Stayed 1 night in Sep 2024