"We have stayed here prior but noted signs of age. Our room had some sort of leak and told front desk on two successive days that either repair or get us new room. They did neither (though took notes)."

"We had an excellent stay at Hilton Times Square. The staff were incredibly friendly, professional, and always willing to help with a smile. The location is perfect—just a short walk from Times Square and close to many attractions, restaurants, and subway stations. Housekeeping was outstanding, and our room was always clean and well-maintained. The hotel is comfortable, quiet, and made our trip even more enjoyable. I highly recommend this hotel to anyone visiting New York. We will definitely...

"Terrible customer service and zero customer service management this was the worse experience I’ve ever had in my entire life of traveling…"