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"This is one of the best hotels that I have stayed. It has plenty of character. The staff are fantastic, the hotel is spotless. The resturant is very good. Should I return to Wernigerode, I will be staying here."

"Should have been told it was not a hotel. Difficult to check in. Did not receive how to get Key to room instructions before I arrived or instructions on how to check out. Room had a kitchen but no silverware/utensils. I got to the address and wandered around for a half an hour trying to figure out how to get into my room or even where my room was after flying for 14 hours. Luckily I found a cleaning person in a nearby room who helped me find a key to get into my room. I had no one I could contact otherwise."

"The concierge seemed very annoyed to help us, especially when we didn't know German. He kept throwing up his hand and said no English and I don't know. I tried to use a translator app but he didn't want to use it..instead he asked the guests behind us to translate. It felt very unwelcoming and uncomfortable. It was a shocking experience for us. We have never experience such an inappropriate interaction before. It left a bad impression for us. This is not the best hotel to visit if you don't speak German or want friendlier service. "

"Angenehmer Aufenthalt. Das Zimmer war sauber und gemütlich. Allerdings ist das Hotel sehr hellhörig. Man kann jeden hören der im Gang langgeht. Das war kein Problem weil nachts niemand umhergelaufen ist, aber es ist mir morgens aufgefallen als alle zum Frühstück gegangen sind."