"In general the poor customer service is what really stood out. From the moment we arrived there was a significant lack of personal touch. The front desk associate was sitting at their console and rather than check us in directed us to e-kiosk to check ourselves in. We were told that there would be no room service and that if we needed coffee pods or anything for our room to contact the front desk. At a minimum it would have been nice to have the sugar, creamer and coffee pods restocked in our...
"In general the poor customer service is what really stood out. From the moment we arrived there was a significant lack of personal touch. The front desk associate was sitting at their console and rather than check us in directed us to e-kiosk to check ourselves in. We were told that there would be no room service and that if we needed coffee pods or anything for our room to contact the front desk. At a minimum it would have been nice to have the sugar, creamer and coffee pods restocked in our...
Jennifer