"Nice people at the front desk."

"This hotel should be avoided!! We arrived Saturday night and asked if the advertised pool/hot tub are working. The pool was seasonal and no hot tub onsite. I'm very disappointed at this point, and begrudgingly pay for the reservation. We went to the room and the first thing in the door I notice the sink has black stuff smeared in it. My wife said, "If they can't clean that, what other things are dirty?" We made our way back to the front desk to ask for a refund. Front desk guy calls his manager...