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"Property was overall good. Clean and comfortable. A few small tweaks would make all the difference - shower drain was clogged, a clean dish cloth, decent towels, an iron and ironing board, some glasses."

"Double booked us. Were unable to process refund in time to make alternate accommodation. Last minute bookings much more expensive than budgeted for. Not even an apology. Hotels.com just as much to blame for not being helpful"