"There was an elevator outage for several hours and the generator was broken. There was zero explanation, help or even an apology. There was no one at the elevator to tell us it was broken. When I went to the manager to ask, he was defensive and gave me a card with someone number and said to call them with complaints. My mother with previous knee surgery had to come down 24 stories and it affected the rest of our day and trip. Never have I experienced something like this with not even an...