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"The stay was amazing "

"Excellent stay!"

"Very nice hotel to stay in Hakone."

"Incredible stay. Very beautiful property and cozy rooms. Truly an unforgettable experience, we didn’t want to leave. They offer shuttle service which is recommended as the walk up is very steep. We had the private onsen and loved it. Come hungry as the kaeseki is very filling and you’ll want to try it all. Incredible staff, service, and attention. Would love to visit again. "

"Staying at Ten-Yu was one of the highlights of my trip. The surroundings are beautiful and it feels very secluded but still simple to get to the main areas of hakone to explore. The staff were all so friendly and welcoming. The onsens are beautiful and felt like a well deserved treat. Free sparkling wine in the evening was an added bonus (along with free ice creams!). One night was not enough, I really hope to stay again. "

"Wonderful stay and relaxing"

"Everyone was so welcoming! "

"We had a great experience at this ryokan! They picked us up from the train station and upon arrival at the hotel, a staff member discussed the amenities, use of the onsen and will answer any questions. The ryokan has a small outdoor onsen. Traditional Japanese breakfast and 12 course dinner are included in the room rate. Overall a wonderful stay."

"We had a wonderful stay at this hotel! It was raining when we arrived and we were able to check in early. The staff are so friendly and helpful. The room was clean and a decent size. The breakfast was excellent. Best of all were the indoor and outdoor onsens, with views of Mt. Fuji.Its located next to the train station and lots of dining options. I highly recommend this hotel."