"I did not like angel in accounting / management"

"I loved the hotel and the staff were wonderful. We did reboot the cabana one of our days to have shade all day. I would say this was the only day that annoyed me. The pool staff was great. There was one front desk girl who when we asked if we could rent it said the front desk does not help with this and sent us to a web page. After filling it out and being charged daypasses like we were not staying at the"