"the frontline staff were slow and the rooms were not ready"

"The hotel situated just outside Harare centre has an excellent ambience with a central coffee/snack bar and well kept gardens around the small outside pool. The staff were very friendly and helpful and the beds were comfortable. There were a few maintenance issues with our room, but nothing to detract from the comfort of our stay. We would definitely recommend this hotel and would not hesitate to stay there again for our return visits to Harare"

"The room offered was dirty , bath tab , And all floors very dirty had to scrub the bath to enable me to use it. The Television had crackles , picture quality poor and haze in the end I could not connect to any TV channel at all . The hotel safe was broken not able to use to keep vulnerables. Considering that I booked this stay back in September 2025 no effort was made to ensure that I get offered a clean room . The carpets laid along the corridors were all very dusty and smelt due to lack of...