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San Palace Hotel

3.5 star property
Hotel with a full-service spa, a quick walk to Train Street

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Photo gallery for San Palace Hotel

Outdoor pool, pool umbrellas, sun loungers
Body treatments, Thai massages, body wraps, body scrubs, facials
City-View Terrace Suite | Terrace/patio
Premium Balcony Room | Balcony view
City-View Terrace Suite | 1 bedroom, minibar, in-room safe, individually furnished

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Pool
  • Room service
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Premium Balcony Room

Premium Balcony Room | View from room

Premium Balcony Room

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room with Window

Premium Room with Window | 1 bedroom, minibar, in-room safe, individually furnished

Premium Room with Window

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for City-View Terrace Suite

City-View Terrace Suite | 1 bedroom, minibar, in-room safe, individually furnished

City-View Terrace Suite

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room With Window

Family Room With Window | 1 bedroom, minibar, in-room safe, individually furnished

Family Room With Window

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Deluxe Double or Twin Room.

Deluxe Double or Twin Room. | 1 bedroom, minibar, in-room safe, individually furnished

Deluxe Double or Twin Room.

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Double Room, No Windows

1 bedroom, minibar, in-room safe, individually furnished

Superior Double Room, No Windows

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
187 Hang Bong Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.5 km
  • Hoan Kiem Lake - 12 min walk - 1.0 km
  • Hanoi Old Town Night Market - 13 min walk - 1.1 km
  • Thang Long Water Puppet Theatre - 13 min walk - 1.1 km
  • Hanoi Opera House - 18 min walk - 1.6 km

Getting around

  • Hanoi Railway Station - 9 min walk
  • Noi Bai Intl. Airport (HAN) - 40 min drive

Restaurants

  • ‪The Hanoi Social Club - ‬2 min walk
  • ‪Bross Beer Taproom - ‬2 min walk
  • ‪Nét Huế - Hàng Bông - ‬1 min walk
  • ‪Aha Coffee - ‬1 min walk
  • ‪Xôi -Cấm Chỉ - ‬1 min walk

About this property

San Palace Hotel

Hotel near Train Street
Located close to St. Joseph's Cathedral of Hanoi and Hoa Lo Prison Museum, San Palace Hotel provides a swim-up bar, a poolside bar, and a hair salon. Indulge in a Thai massage, a manicure/pedicure, and a body scrub at the onsite spa. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • A roundtrip airport shuttle (surcharge), smoke-free premises, and tour/ticket assistance
  • A front-desk safe, an elevator, and massage treatment rooms
  • ATM/banking services, a 24-hour front desk, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms are individually furnished, and have comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with showers and bidets
  • 54-inch flat-screen TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Vietnamese

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GRAND HOTEL du LAC Hanoi

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite motorcycle parking only

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 9 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 54-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 200000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 517000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: VND 200000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Nevaeh Hotel Hanoi
L'Harmonie Hotel Spa
San Palace Hotel Hotel
San Palace Hotel Hanoi
Nevaeh Hotel Spa Ha Noi
San Palace Hotel Hotel Hanoi

Frequently asked questions

Does San Palace Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is available 24 hours a day.

Is San Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at San Palace Hotel?

Motorcycle parking only.

What time is check-in at San Palace Hotel?

Check-in start time: 2:00 PM; Check-in end time: noon.

What time is check-out at San Palace Hotel?

Check-out is at noon.

Does San Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 517000 per vehicle applies.

Where is San Palace Hotel located?

Located in Old Quarter, this spa hotel is within a 10-minute walk of Train Street, Hoa Lo Prison Museum, and St. Joseph's Cathedral of Hanoi. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 15 minutes. Hanoi Railway Station is 9 minutes by foot and Hanoi Long Bien Station is 19 minutes.

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San Palace Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 54 out of 74 reviews
Rating 8 - Good. 13 out of 74 reviews
Rating 6 - Okay. 3 out of 74 reviews
Rating 4 - Poor. 3 out of 74 reviews
Rating 2 - Terrible. 1 out of 74 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

Good hotel
Stayed 1 night in Sep 2024

10/10

Nice place to stay

10/10

Great stay at this wonderful hotel, very helpful & friendly staff
Stayed 3 nights in May 2023

10/10

Very attentive staff.
Stayed 1 night in Aug 2024

10/10

Good breakfast. Excellent staff. All staff were friendly and very helpful with any issues. Excellent location in the Old town.
Stayed 1 night in Sep 2024

10/10

Nice hotel, with nice rooftop pool and views, and in a great location - but what makes the stay is the staff, they are all so lovely and attentive and really helpful with planning trips and finding things to do in Hanoi. Would definitely stay again.

10/10

Great location. Wonderful staff
Stayed 3 nights in Oct 2023

10/10

Staff are very friendly and polite.
Stayed 3 nights in Jan 2023

10/10

Nothing to complain about except Wifi speed Great location , great staff
Stayed 3 nights in Mar 2024

10/10

The staff in particular Camellia were so attentive caring and going the extra mile in helping us to sort things . Entire stay was very nice indeed
Stayed 4 nights in Mar 2023

10/10

Beautiful finishings. Comfortable bed friendly staff and very accommodating to our needs.
Stayed 1 night in Apr 2023

8/10

I enjoyed staying at the San Palace. The service was great.
Stayed 2 nights in Sep 2023

10/10

The San Palace Hotel is on the edge of the old quarter a d within a few minutes walk to train street. Multitude of food and attraction on the doorstep. The rooftop pool and bar a great oasis after a busy day on the streets. Staff went out of their way to help wherever they could.
Stayed 5 nights in Sep 2024

10/10

Very good hotel and staff were so helpful and friendly. Nice spacious room with comfortable bed and nice seating area. Nice bathroom. Good breakfast included every morning. Coffee was excellent. Would stay here again.
Stayed 5 nights in Dec 2023

10/10

Friendly staffs and clean room. Cozy pool on the roof. In short, very nice hotel! I recommend
Stayed 2 nights in Aug 2022

10/10

If you are looking for a hotel and or an agent than Daff is your go to. She gave us local information and useful tips for traveling around Vietnam, helped us to organise Ha Long Bay tour, Ninh Binh, Sapa, Hue, Da nang, Hoi An and Mekong Delta Trip. Our trip was seamless and very enjoyable. The hotel is clean with a contemporary touch, rooms are spacious with toiletries Weekends the roads are closed so scooters and cars are banned so walking is pleasant Breakfast is very good we couldn’t get enough of the fresh fruit
Stayed 1 night in Sep 2024

10/10

really good trained stuff here. also kind and friendly
Stayed 5 nights in Feb 2024

10/10

We stayed here two nights, one when we arrived in Hanoi from the U.K. and one when we arrived back from our Ha Long Bay cruise. Both times the staff made us feel welcomed and were extremely friendly, accommodating, courteous and overall lovely. We would recommend staying at L’Harmonie to anyone visiting Hanoi for a short or long stay, our room was comfortable and the air con great, the location is 10/10 and the breakfast was hot and tasty.
Stayed 1 night in Nov 2022

10/10

Very nice staff with great level of English and concierge-like service, great location and overall very good value for money. Hotel actioned on the feedback we gave, we had a pleasant experience with the staff getting to know us. Minor improvement point: softer and lower pillows.
Stayed 2 nights in Apr 2023

10/10

The staff was amaising. Camilla was great !! Very helpfull and kind.
Stayed 1 night in Apr 2023

10/10

Overall satisfaction level is good. Very convenient to find local food even in the midnight. Staffs are friendly and helpful. The room is clean and the hotel located at quite central of Old quarters. Will come back again
Stayed 3 nights in May 2023

10/10

It’s says 3 star but in reality it’s a 5.. the hotel was clean and close to everything. The staff where amazing, so friendly and would go annoyance beyond to make sure your stay was amazing.. thank you to Ms moon, Charlie, Mr tom and David.. bed was so comfortable and breakfast was great
Stayed 3 nights in Feb 2023

10/10

We liked the area of the San Palace Hotel as it was very convenient to shops and restaurants. We also like to walk everywhere and it was very central to many of the sites we wanted to see. The staff was fantastic and very helpful and friendly. They were one of the highlights. Our room was very spacious and comfortable. A nice breakfast was served in the mornings with eggs made to order. Rides to and from the airport were arranged by the staff on our behalf and worked out very well. I would recommend staying here while visiting Hanoi.
Stayed 1 night in Dec 2023

8/10

Room was clean and very comfortable. AC worked very well and bed was very comfortable. Staff was amazing! Everyone who worked there were extremely polite, friendly and helpful. Just amazing people. Breakfast was good too. Good selection of coffee/tea/juice, three types of bread, two types of cereal, yogurt, plus a rotating selection of three different hot dishes (changed daily) and two different fresh fruits (again, changed daily). The only downside is the hotel lobby feels very cramped but of course they can’t do much about that. Also, hotel is located at a particularly busy intersection so crossing street is difficult but I guess that’s Hanoi!
Stayed 4 nights in Jul 2023

8/10

Amazing staff, but my room could use a deep clean. Several places had a thick layer of dust, and several counters had fingerprints and stains on them. The hotel’s location is pretty good, and the small pool is a good bonus. The breakfast buffet was lacking, and even if the room was well soundproofed from the outside, the door did nothing to shut out the noise from the hallway. I was unlucky and had some noisy neighbors who made a lot of fuss late at night, but that’s not the hotels fault.
Stayed 4 nights in Jun 2023