"The lock of inside on my room is broken and won't close. I have to lock it with a key, but the light won't turn on unless I insert the key, so I need to use my cell phone light. The bathroom and toilet are shared, so I need to use my cell phone light to open and close the door every time I leave the room. Also, the room and bathroom aren't cleaned, there are mosquito bites on the mirror, and the shower hose is covered in dust. What's bothersome is that I have to ask for the bath towels to be...