I recently had the opportunity to stay at the Steigenberger Marhaba Thalasso Hotel in Hammamet, Tunisia, a property with great potential and a beautiful architectural structure. However, I feel compelled to share a number of serious concerns observed during my stay, with the hope that you will consider taking appropriate action.
The in-room air conditioning is centrally controlled, leaving guests unable to adjust the temperature according to their comfort.
The bathrooms are not equipped with a window, fan, or aspirator, which creates obvious issues with ventilation and hygiene.
There is no business corner available to guests — not even a single computer or printer, which today should be a basic amenity in a hotel of this category.
After restaurant hours, there is no vending machine or service point available to purchase a drink or snack.
In-room information is severely lacking: no directory, no internal phone list, and no guide to services or emergency contact numbers.
The general cleanliness is below standard. The room carpets and those in the hallways are worn out, smelly, and visibly stained — a clear sign of neglect.
The housekeeping staff, although doing their best, seem to lack adequate equipment, such as professional vacuum cleaners or proper cleaning tools, which hinders their efficiency.
It is apparent that the hotel is understaffed and that the existing team is overextended. This impacts both service quality and overall guest experience.
