See all properties

Novotel Hamburg City Alster

4.0 star property
Eco-certified hotel with a full-service spa and a fitness center

Choose dates to view prices

Photo gallery for Novotel Hamburg City Alster

1 bedroom, in-room safe, laptop workspace, blackout drapes
Reception
Sports facility
Front of property - evening/night
1 bedroom, in-room safe, laptop workspace, blackout drapes

Popular amenities

  • Spa
  • Bar
  • Gym
  • 24/7 front desk
  • Room service
The current price is SAR 371
SAR 396 total
includes taxes & fees
17 Aug - 18 Aug

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

1 bedroom, in-room safe, laptop workspace, blackout drapes

Superior Double Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

1 bedroom, in-room safe, laptop workspace, blackout drapes

Standard Double Room, 1 Double Bed with Sofa bed

8.8 out of 10
Excellent
(40 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

1 bedroom, in-room safe, laptop workspace, blackout drapes

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Standard Twin Room, 2 Twin Beds

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

You may also like

Ad
Exterior

Mövenpick Hotel Hamburg

Altona
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 1,008 reviews
The price is SAR 540
SAR 578 total
includes taxes & fees
17 Aug - 18 Aug
Mövenpick Hotel Hamburg

About the neighborhood

Map
Luebecker Str. 3, Hamburg, HH, 22087

What's nearby

  • Hamburg City Hall - 4 min drive - 3.0 km
  • Miniatur Wunderland - 5 min drive - 3.7 km
  • Hamburg Cruise Center - 5 min drive - 3.7 km
  • Elbe Philharmonic Hall - 6 min drive - 4.3 km
  • Reeperbahn - 6 min drive - 4.7 km

Getting around

  • Lubecker Street U-Bahn - 4 min walk
  • Hamburg Central Station - 18 min walk
  • Hamburg Airport (HAM) - 29 min drive

Restaurants

  • ‪Mit Herz und Zucker - ‬5 min walk
  • ‪HBB Bistro - ‬9 min walk
  • ‪La Serenissima - ‬8 min walk
  • ‪Pars Restaurant Hamburg - ‬6 min walk
  • ‪Café Türkis - ‬9 min walk

About this property

Novotel Hamburg City Alster

Upscale eco-certified hotel near Miniatur Wunderland
At Novotel Hamburg City Alster, you can look forward to a garden, dry cleaning/laundry services, and a bar. Take some time to relax at the onsite spa. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a gym and a steam room.
Additional perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and tour/ticket assistance
  • A TV in the lobby, a vending machine, and a front-desk safe
  • A 24-hour front desk, a banquet hall, and an elevator
  • Guest reviews say good things about the helpful staff
Room features
All 210 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
Extra amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • LCD TVs with satellite channels
  • Wardrobes/closets, free infant beds, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German

Similar properties

Family Room, 1 Queen Bed with Sofa bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Courtyard by Marriott Hamburg City

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 854 reviews
The price is SAR 346
SAR 370 total
includes taxes & fees
3 Aug - 4 Aug
Courtyard by Marriott Hamburg City

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 27 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 27 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Children's toys
  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7 meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 15 and younger eat free breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 27 per person
  • Covered self parking fee: EUR 27 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults.

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

Is Novotel Hamburg City Alster pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Novotel Hamburg City Alster?

Self parking is available for EUR 27 per night.

What time is check-in at Novotel Hamburg City Alster?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Novotel Hamburg City Alster?

Check-out is at noon.

Where is Novotel Hamburg City Alster located?

Located in Hamburg-Nord, this spa hotel is 0.7 mi (1.1 km) from Alster Lakes and within 3 mi (5 km) of Miniatur Wunderland and Elbe Philharmonic Hall. Reeperbahn is 2.8 mi (4.5 km) away. Lubecker Street U-Bahn is only a 4-minute walk and Lohmuhlenstrasse U-Bahn is 5 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Novotel Hamburg City Alster Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 452 out of 1026 reviews
Rating 8 - Good. 458 out of 1026 reviews
Rating 6 - Okay. 91 out of 1026 reviews
Rating 4 - Poor. 15 out of 1026 reviews
Rating 2 - Terrible. 10 out of 1026 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tamarra

Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 1 night in Jun 2025

10/10 Excellent

Philippe

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Two nice days.
Stayed 2 nights in Jun 2025

8/10 Good

Shue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying the Hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Natalija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly, room is comfortable, food nice.
Stayed 4 nights in Dec 2024

10/10 Excellent

Bulut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in May 2025

8/10 Good

Shafaq

Liked: Cleanliness, staff & service
The property is closer to the main attractions of Hamburg. If you are travelling as a family (with kids), keep in mind that the rooms are pretty small and the size of the bed is also small.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel for business stays

Great hotel for business stay. Special thanks to the young lady from the breakfast staff who ran after me when I left without my backpack. Now that's service above and beyond!
Stayed 1 night in Jan 2025

8/10 Good

Sharmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the tube station for visiting different sights & covenient for walks.
Stayed 4 nights in Jun 2024

6/10 Okay

David

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was a mixed bag. First, the bad: unreliable/inconsistent wifi, mediocre room that had no desk or work space and very little room for 2 adults and 2 kids. It didn't have a fridge and there was barely any horizontal area in the bathroom to even set clothes down while showering. Lights require a room key to operate which was annoying, the kids hated the sofa bed, and the location is LOUD with nights full of screaming police sirens because it is on the corner of two busy streets and it is relatively close to central station (the epicenter of drugs and addicts in Hamburg). All was not terrible though: the staff was great, the property is well-kept and nice, and the breakfast was fantastic. Even though it is near central station, it seemed like a nice area that felt safe (if busy).
Stayed 3 nights in May 2025

10/10 Excellent

Ingo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 3 nights in Jan 2025

10/10 Excellent

Moshe

Liked: Cleanliness, property conditions & facilities
I would recommend
Stayed 2 nights in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Novotel Alster. It was our first visit to Hamburg. The hotel was clean and always smelt lovely. The staff were nice and everything requested was brought up straight away. The breakfast offering was fresh and lovely and I really liked the fresh lemon and ginger tea bar. You are on the door step of the under/overground which was fantastic and about 12 minutes away from the gorgeous town centre. I had no issues and look forward to coming and staying here again. Thanks Novotel!
Stayed 3 nights in Aug 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the maids just walking in on me
Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Short Break

Everything seemed fine until we decided to have a drink in the bar are on the last night. That’s when Ratatouille decided to appear and run under the window on the carpet. I noticed at breakfast there were bait boxes on the dining area so obviously there is a rodent problem
Stayed 2 nights in Jul 2024

2/10 Terrible

suresh

Disliked: Staff & service, property conditions & facilities, room comfort

Disappointing Stay at Novotel Hotel

recently stayed at your hotel for a week and had a very disappointing experience. Despite booking the highest-priced room, the service fell far below expectations. The staff were unfriendly and unhelpful throughout my stay, which made the experience unpleasant. Additionally, basic amenities like bottled water were not provided in the room, which is surprising given the price point and standard one would expect. Also lot of sounds as some work going on. I hope the management takes this feedback seriously and works on improving the service and guest experience.
Stayed 3 nights in Nov 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top, gerne wieder
Stayed 2 nights in Jul 2025

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neues Hotel. Zentral gelegen direkt an der U-Bahn. Gutes Frühstücksbuffet, aber recht teuer.
Stayed 4 nights in Jul 2025

6/10 Okay

Hans-Jürgen

Liked: Cleanliness, amenities, property conditions & facilities
Das Frühstück war für 27 Euro nur mittelmäßig
Stayed 2 nights in Jul 2025

10/10 Excellent

Arturo

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Christof

Liked: Cleanliness, amenities, property conditions & facilities
Wir waren mit unseren beiden Kleinkindern im Hotel. Sehr familienfreundlich. Frühstück war sehr lecker. Es hat allen gefallen
Stayed 4 nights in Jun 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Stefanie

Liked: Cleanliness, amenities, property conditions & facilities
Die Lage ist perfekt. Zwei U-Bahn-Linien direkt vor der Haustür. Zimmer klein, aber Klimaanlage hat bestens funktioniert. Frühstück gut. Personal freundlich.
Stayed 3 nights in Jun 2025

8/10 Good

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles wunderbar
Stayed 3 nights in Jun 2025