"Amenities were not available Wasted money on food fridge miniature only water can fit No microwave Very rude staff and manager"

"First, the shuttle van was in poor condition, obviously damaged in an accident, with barely any A/C on a mid 80s day. This is a very dated and worn down property. Public areas are in better shape than the rooms. Elevators had dirty floors. Our room had peeling wallpaper, rusted bathroom door hinges, grossly stained chairs and carpets, etc, etc. Even the do-not-disturb sign was worn and ragged! We requested a change and were shown an "updated" room. Pretty much just as bad. I was told this is a...

"I ordered lunch at the bar and the bartender was wonderful - I've seen him there for years when I come to town, and he's always polite and swift and nice to chat with. I wish I remembered his name. The room, however, was one of their older ones with thin walls, near the elevator (so I heard people laughing and shouting until 2:00 in the morning), and there's no way to control the heat setting in the room so I was boiling. I usually enjoy my stay at this hotel, but I haven't stayed in one of...

"The staff were very courteous, had a great stay in NYC and their professionalism contributed to it"

"Didn’t enjoy housekeeping knocking on my door at 830/9am and asking if I was leaving today"

"Yes!"

"No hot water at bathroom sink. Only warm water in shower."

"Hotel with ni parking! No staff to help with luggage and with the snow everything was dirty. "