"Amenities were not available Wasted money on food fridge miniature only water can fit No microwave Very rude staff and manager"

"First, the shuttle van was in poor condition, obviously damaged in an accident, with barely any A/C on a mid 80s day. This is a very dated and worn down property. Public areas are in better shape than the rooms. Elevators had dirty floors. Our room had peeling wallpaper, rusted bathroom door hinges, grossly stained chairs and carpets, etc, etc. Even the do-not-disturb sign was worn and ragged! We requested a change and were shown an "updated" room. Pretty much just as bad. I was told this is a...

"It is a very massive hotel. Elevators are crowded with waiting times, luggage storage line slow and crowded. The worst thing is the noise at anytime: you can hear your neighbors, the chating on the corridors, the ice machines. We couldn’t sleep well a couple of nights. It is a very bad experience for a worldwide brand as Hilton. Not good at all. It has changed my total perception about HILTON as a brand."

"The staff were very courteous, had a great stay in NYC and their professionalism contributed to it"

"First time amazing. Decided to go back. Amazing. Definitely planning to stay here again! The views are breath taking"

"Yes!"

"No hot water at bathroom sink. Only warm water in shower."

"Hotel with ni parking! No staff to help with luggage and with the snow everything was dirty. "