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"Service and staff"

"All staff members were extremely helpful and friendly. "

"In one word: amazing!. We booked two nights at Ozen Resort in October. I was a bit anxious when driving there because the accommodation is fairly new and there were limited info online and was not really sure what to expect. I could not have been more positively surprised. The resort is in an incredible location 20 mins from Paro (great paved road to get there), with sweeping views of the mountains and super quiet. There are 12 villas, we were upgraded to a 3 floors one which was insanely large,...

"Most staff are teenager and young adult sillyhearts. They have no initiative. This property does not provide tour guides nor get you connected with one. Constant bathroom leaks and backfiring showerhead during my stay. Water flying all over the bathroom at any time! The take hours to reply by Whatsapp or room phone. You will not get your food for at least an hour. Literally caught staff hanging up the staff phone and dancing for social media. There's nothing around this property. Would be better...

"Staff incredibly friendly and helpful. The hotel was noisy at the time of my stay due to other guests speaking loudly and opening and closing doors late at night and early morning. Before me needing to ask, the staff moved me to a quiet room. The breakfast was good. A decent coffee machine would have made the experience nicer. The hotel represents excellent value for money. It is around 10 minutes or so from Paro and 20 mins to airport."

"We spent two sleepless nights because of the terrible noise. First night they had a big group of guests that arrived at 10.00 pm and they were screaming around until midnight. The next night the same big group left at 4.00 am and they were running and screaming around the camp for more than one hour. We asked for silence but nobody cared about! When finally the rude guests left the staff started to clean the tends close to ours so we were woken up again! It was a real nightmare! "