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"Weekend staff were amazing. On Monday the chef was extremely rude and condescending when was told that the coffee machine had run out of coffee and when was requested for a fried egg. She literally snapped at my son when he asked for a fried egg. Not impressed at all! Otherwise this hotel deserves a 5 star rating all over "

"I just think water should be left in the rooms as standard. That’s my only gripe. "

"The hotel was brilliant staff friendly and helpful. Great place to relax "

"Good area, lots to do around, great and very kind staff and really clean rooms. Breakfast could do with a bit more variety but delicious nonetheless."

"We stopped over for one night with our two kids and our dog. The staff could not have been more friendly, and they were very helpful in giving us advice about places and events to check out in Bristol. Our room was clean and comfortable. We were glad we had booked one of the rooms with air conditioning as it was a warm night: we had cool air in the bedroom, and thanks to underfloor heating our feet were still nice and warm on the tile floor in the bathroom. We were impressed with how dog friendly the hotel was, with water bowl by the front door and treats on the reception desk. Breakfast was very good and reasonably priced. Overall, a relaxing and enjoyable time and great value for money. We will be staying again!"

"Lovely hotel, great room and facilities. Very short stay but very comfortable and easy "

"Hotel is amazing, comfortable spacious rooms, superb power shower with lovely smelling toiletries. Room was huge, bed was very comfortable with added tea and coffee making facilities. Breakfast had a superb choice of both English and continental. Did have an evening meal here which was outstanding as well as the service given by the staff. Have stayed here twice now and will definitely be back again."

"Superb location, very quiet, lovely area"

"The suite was fab staff fab breakfast fab and the spa evening meal was fab everything was great the only thing I was a bit disappointed with was we were there 2 yrs ago and they had a singer on a sat night but they have stopped that I think that made the sat evening apart from that everything was great "