"The property was nothing like the pictures.When I checked in they made me pay additional hundred dollar deposit on top of my already paid for room nights. Very deceiving. The room they tried to give me was on the third floor and had a winding staircase very steep and no elevator. I have a heart condition. They stuck me on the second floor in a room that had rats. They said they would call the pest control guy. I never saw one. The next room had a mattress that was sacky and worn and very...

"“Overall, we had a good stay and the hotel was in a great location for exploring Edinburgh. Considering the area, the price was reasonable and the staff were excellent throughout our visit, very friendly, welcoming and helpful. The main downside was the room temperature. It was a very hot day and unfortunately the room became extremely warm and uncomfortable during the night. A fan was provided, but it was not powerful enough to properly cool the room, which made sleeping difficult. There is...

"We did not get the "luxury suite" that was pictured when I booked it. It was a tiny room in the basement instead of a large suite on the 2nd floor. Poor advertising indeed. Also, since our flight arrived at 9 am, they told us we could leave our luggage safely at their other property. At this property, all bags were stacked in the hallway next to the main entrance... Not very safe at all. Anyone could have taken anything. No lockup, no security."